Your phone system, in Slack
Get call notifications, voicemail transcripts, and SMS alerts right in your Slack channels. Click to call back. Never miss a customer.
Trusted by 10,000+ teams using Slack
Never miss another customer call
Missed calls post to your Slack channel instantly with caller info and a callback button. Someone from your team can respond immediately.
- Instant notifications when calls are missed
- Caller ID and contact info included
- One-click callback from Slack
Missed Call
2 minutes ago
New Voicemail
From Sarah Chen • 0:45
"Hi, this is Sarah Chen calling about my order. I placed it last week and haven't received a shipping confirmation yet. Can someone please call me back at your earliest convenience? Thanks."
Read voicemails in Slack
Every voicemail posts with its AI transcription. Scan the message, decide priority, and respond - all without opening another app.
- AI-powered transcription in seconds
- Audio playback link included
- Triage and assign in thread
Route to the right channel
Sales calls to #sales, support to #support. Each phone number can notify a different channel based on your setup.
- Route by phone number or line
- Different channels for different teams
- Keep conversations organized
Channel Routing
Each line routes to its own Slack channel
Sales Line
(555) 100-SALE
#sales-calls
Slack
Support Line
(555) 100-HELP
#support
Slack
Main Line
(555) 100-0000
#general
Slack
Configure routing in Phone2 Settings → Integrations
Missed call from Mike Johnson at Stellar Dynamics
Quick Actions
Act directly from Slack
Click to call back, send a text, or open the full conversation in Phone2. Take action without switching context.
- Call back with one click
- Send SMS reply instantly
- Open full context in Phone2
Control what gets posted
Choose exactly which events trigger Slack notifications. Set quiet hours. Use threading to keep channels clean.
- Filter by event type
- Set quiet hours for off-peak
- Thread replies to reduce noise
Slack Integration
Configure notifications
Notification Types
Default Channel
Notifications paused during quiet hours
Teams that connected Phone2 to Slack
Our support team lives in Slack. Now when a customer calls and leaves a voicemail, everyone sees it instantly. Response time went from hours to minutes.
Amanda Patel
Support Lead, CloudBase Software
I don't have to check the phone app anymore. Missed call comes in, it's in Slack, I click callback, done. Probably saves me 30 minutes a day.
Ryan Jackson
Sales Rep, Apex Commercial Real Estate
Frequently asked questions
Everything you need to know about the Slack integration.
Go to Settings > Integrations in Phone2 and click "Connect Slack". You'll authorize Phone2 to post to your workspace, then select which channels receive which notifications. Takes about 2 minutes.
Missed calls, new voicemails (with transcriptions), incoming texts, call summaries, and team activity. You control exactly what goes to each channel.
Yes. Route sales calls to #sales-calls, support voicemails to #support, and all missed calls to #general. Each notification type can go to a different channel.
Notifications include quick-action buttons to call back or send a text. Click the button and Phone2 opens with the contact ready to go.
You control everything. Set quiet hours, choose which event types trigger notifications, and use threading to keep channels tidy. Most teams find it reduces noise because they stop missing things.
Yes. Phone2 uses Slack's official OAuth integration. We only request the permissions needed to post messages. Your Slack data stays in Slack; we just send notifications.
The integration works with all Slack plans including Free, Pro, Business+, and Enterprise Grid. No special Slack plan required.
Bring your phone system to Slack
Connect Phone2 to Slack in 2 minutes. Your team will never miss a call again.
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